BreachLedger
Historical SLA evidence
Zendesk SLA evidence, reconstructed
Know who owned the ticket when the SLA actually expired.
BreachLedger replays Zendesk audit history and turns every first-response breach into defensible evidence—before later reassignments erase the story.
Read-only · historical analysis · no ticket changes
What the current dashboard cannot tell you
SLA expired09:41
Owner at breachMarcus Reed · Returns
Reassigned laterLina Ward · Tier 2
Evidence confidenceHigh
No blame engine. A timestamped ownership ledger your Support Ops team can inspect and export.
Historical breach analysis
Who held the ticket when the SLA expired?
Reconstruct the assignee and group at the exact breach time—before later reassignments obscure the evidence.
Find breach moments
Read SLA event timestamps
Replay ownership
Rebuild assignee and group
Show the evidence
Keep an auditable timeline